Support

Common topics

Bidding & buying

Join a live auction, place a bid, or use Buy Now to purchase instantly. Won items and Buy Now orders are paid for at secure checkout. Review your activity and orders from the Activity tab in the app.

Payments

Payments are processed securely. If a charge looks wrong or an order didn't go through, email us with the order details and we'll investigate.

Selling

Go live or list items to sell to buyers. For questions about payouts, shipping, or your seller account, contact team.shopbidz@gmail.com.

Your account

You can update your profile, change your email or password, and delete your account at any time from Settings → Account in the app. Deleting your account permanently closes it.

Reporting content & safety

ShopBidz has zero tolerance for objectionable content or abusive behavior. Use the report and block controls on any listing, profile, or chat message, or email team.shopbidz@gmail.com — we review reports within 24 hours.